We want to make sure you’re completely satisfied with our products. All of Bounceland’s bounce houses come with 90-day limited warranty covering manufacturing defects. Blowers come with a one-year limited warranty. Warranty coverage begins on the date of arrival.
Warranty does not cover tears or punctures unrelated to manufacturing defects. Warranty does not cover mold or mildew due to improper storage. Warranty does not cover usage not in accordance with the Owner’s Manual. Warranty is only valid for normal home use and not for rental or other commercial use.
Obtaining Warranty Service:
Contact us immediately if your package arrives damaged. A claim will be filed with UPS, who will pick up and return the package, which must remain in its original box with original packaging.
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. You will receive a prepaid shipping label with a return authorization number, please send back only the part that is defective. If repair or replacement is not available, you will receive a full refund.
Customers returning materials unrelated to manufacturing defects will be charged a 15% restocking fee plus original and return shipping.
Products returned must be in an acceptably clean condition. A Return Condition Questionnaire will be emailed. All returns must be accompanied by a return authorization number, and must be made in original or comparably sized box as any oversize charges are the responsibility of the buyer.
If you notice minor wear and tear to your bounce house due to usage, repairs can easily be made with the kit provided. Depending on the area in need of repair, here are some simple instructions:
- Use the self-adhesive clear patch for instant repair. The patch is strong, once it adheres to the surface, it will not peel off.
- A sewing kit is included in all packages. Areas with small loose stitching can easily be sewn back together with the tools provided.
- Vinyl glue – HH-66 is the best adhesive in the market for repairs. The material swatch that is included in the package can be used.
NOTE: For all orders shipped outside of the continental United States (Canada, Alaska, Hawaii, etc.), buyer is responsible for all shipping and other fees on any returns or replacements.
Please contact our customer representative by emailing firstname.lastname@example.org or by calling our toll free number 1-866-528-5222.